Case Study - Computer Medics of Northern Virginia

Company: Computer Medics of Northern Virginia
Location: Northern Virginia
Industry: Computer maintenance
Products in use: GFI MAX RemoteManagement™, formerly known as HoundDog

Company Background

Computer Medics of Northern Virginia was established in 2004 and has a team of five experts that design and maintain computers, networks and web design for small businesses and remote users. It makes computing simple by working personally with each customer, to a guaranteed set of results whether it be problem solving of spam and virus issues, data recovery, network installations, maintenance or repair. “We have a commitment to making computing simple and a belief in personal, local and guaranteed service,” explained Computer Medics Founder Daniel Hand. “We have an excellent reputation in the community as a service provider that can meet all the technical demands and challenges of our diverse customer base.”

Customer Issue

Computer Medics wanted an easier approach to managing the hundreds of PCs and servers across the various networks it maintains and something that proved less time consuming than having to log on to each customer remotely each day. “I wanted a solution that would provide us with more free time in order to concentrate on other aspects of the business but with the confidence that our customers’ networks are up and operational,” commented Hand.

Solution Chosen

Computer Medics chose GFI MAX RemoteManagement, a server monitoring system that is designed especially for IT support companies and managed service providers. Written from the ground up to be easy to use and quick to install, GFI MAX RemoteManagement allows support companies to monitor all of the ‘live’ IT at their customers’ sites, offering proactive alerting to issues relating to disk space, TCP ports, failed RAID disks, website downtime and more. Hand installed GFI MAX RemoteManagement on all of Computer Medics’ customer networks and runs the GFI MAX RemoteManagement Wallchart on a screen in its Virginia office to monitor the real-time status of its customers’ infrastructures. From disk space utilization to Internet connection, antivirus file updates to firewall presence, Computer Medics is alerted the moment any systems have a problem.

Solution Benefits

“We continually preach 24/7 monitoring. Without GFI MAX RemoteManagement this monitoring would all have to be manual and we would be taking a chance of missing something,” commented Hand. “As well as having a central screen where we can see ‘live’ when any problems occur, we also receive alerts pertaining to certain things that we have deemed critical – such as a dropped Internet connection. “By utilizing GFI MAX RemoteManagement we are always one step ahead of our customers and can be proactive in fixing any problems before our customers are even aware that there was one,” added Hand.

“GFI MAX RemoteManagement provides all the monitoring we need.” Numerous support companies such as Computer Medics deploy GFI MAX RemoteManagement to cut operational costs, boost service levels and client retention and make it easier to win new contracts. At GFI's price – just pennies per server per day – the return on investment is almost immediate. Hand is insistent that GFI MAX RemoteManagement saved Computer Medics money. “The first time a customer’s network goes down without our knowledge is the time we lose a customer – it is that simple. Since installing GFI MAX RemoteManagement we have lost no-one.”

Links

For more information on GFI MAX RemoteManagement please visit  http://www.gfi.com/it-managed-services-software/