Based in Fort Lauderdale, Florida, Quantum Marine Engineering manufactures hydraulic equipment for large yachts, serving a global marketplace of superyacht builders. In today's ever growing networked environment, the company's mobile sales force, commissioning technicians, and service and warranty representatives rely heavily on email to remain current with customers, with each other, and with their offices to maintain a timely and high level of business communications.
“Our email system can contain multiple communications about the same project, each with important details about our business obligations and expectations. Quantum has identified email as the single ‘mission-critical’ business IT application,” Michael H. Bartlett, Quantum Marine’s Director of Information Technologies explained.
The company uses Microsoft Exchange Server, and their reliance on email led to two common problems – larger and larger mailboxes, and difficulty finding the particular email that confirmed or denied a contractual change or system specification on a project that may have stretched over several years.
“Like most companies, we also need to at least consider the possibility of being required to produce documents in a discovery process,” he added.